Returns Policy

Cancellations & Returns

This section 7 applies where you exercise a cooling off right. Clauses 7.1 to 7.15 are not intended to cover situations where there are defects or other problems in which case, refer to Clauses 7.16 to 7.23.

7.1 You have a right to cancel the Contract for any reason at any time within 30 (thirty) days for faulty/damaged goods. This period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period".

To cancel, you may tell us in writing. You can inform us by e-mail. Alternatively, you can simply return Goods to us during the 30 day cooling off period instead.

7.2 tell us that you want cancel before the cooling off period has expired and the item has not been dispatched please confirm

7.3 You must also keep the Goods in a re-saleable condition (i.e. not fitted or used, dirty or muddy), in their original packaging. You should send back the Goods back to us without undue delay and in any event not later than 14 days from the day on which you tell us you wish to cancel. The deadline is met if you send back the goods before the period of 14 days has expired. We also ask that you send a copy of your receipt when you return the Goods. It is also helpful if you can give a reason for a return though this is for our information only and will not affect your rights.

7.4 If you exercise your rights, we reimburse you without undue delay not later than 14 days after the day we received the Goods back from you or (if earlier) 14 days after the day you provide evidence that you have returned the Goods or if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel.

7.5 Reimbursement is usually via the same method as the original payment. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back.

7.6 We will refund the full price of the Goods. However, if you paid for a delivery service, we will not reimburse those additional delivery charges which you paid.

7.7 If you ordered more than one product and you want to return only some items you may not be entitled to a refund of the delivery charge.

7.8 The cooling off rights will not apply in the case of bespoke or special, made to order Goods.

7.9 You are responsible for the cost of returning Goods to us.

7.10 If you do not return the Goods, we may arrange for collection and recover from you our direct costs of doing this either by reducing the amount of the refund by the collection cost or otherwise as is reasonable.

7.11 You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before exercising your cooling off right, we may withhold the amount which may otherwise have been due to you as reimbursement and recover that amount from you up to the amount of the price you paid to us under the Contract.

7.12 This does not preclude your right to handle the Goods to properly look at them as you may otherwise do in a shop to look at the Goods and their characteristics.

7.13 When you return Goods you remain responsible for them until we receive them back. You should therefore ensure that Goods are well packaged and insured.

7.14 You should avoid attaching postage labels or similar to the packaging directly. Please wrap Goods first before attaching any labels.

7.15 We shall not be obliged to accept returns following the end of the cooling off period but if we do, it shall be at our discretion and subject to a restocking charge.

7.16 If goods are not ready and packaged for collection as agreed, we will apply failed collection charges before arranging another attempt.

7.17 Goods cannot be installed, assembled or taken apart. Goods that have a seal on the packaging can only be returned if the seal is intact and has not been tampered with. We will not accept the returns if products are returned damaged / or with the seal broken or tampered with. In the case of washing machines, we cannot accept the return of a washing machine within the 14 day cooling off period, if the transit bolts have been removed.

Faulty, incorrect, missing or damaged Goods

7.18.1 All Consumer Electronics and Home Appliances come with a manufacturer's warranty. The scope and duration of the warranty varies from product to product and will usually cover manufacturing defects but not damage, general wear and tear or if Goods have been misused, altered or repaired without our approval. You should refer to the terms of the warranty supplied with the Goods. You may contact us in the first instance and we will usually inspect the Goods and may be able to deal with your query through a phone call or email. You should not make any further use of Goods where you discover a defect as this may affect your rights under the manufacturer's warranty. Any Goods which need to be returned for these purposes should always be clean and not covered in dirt. You should also complete any warranty card details or register the item with the manufacturer to claim under a manufacturer's warranty and provide a copy of your receipt together with a note detailing the problem and the reason for the return.

7.18.2 RC models come with a 30-day manufacturer's warranty. The scope and duration of the warranty varies from product to product and will usually cover manufacturing defects but not damage cause by crashing, abuse, water ingress or general wear and tear or if Goods have been misused, altered or repaired without our approval. You should refer to the terms of the warranty supplied with the Goods. You may contact us in the first instance and we will usually inspect the Goods and may be able to deal with your query through a phone call or email. You should not make any further use of Goods where you discover a defect as this may affect your rights under the manufacturer's warranty. Any Goods which need to be returned for these purposes should always be clean and not covered in dirt. You should also complete any warranty card details to claim under a manufacturer's warranty and provide a copy of your receipt together with a note detailing the problem and the reason for the return. Issues that arise beyond the initial 30-day period will be evaluated individually. Actions to address such issues will be determined at our discretion, based on the specifics of the case.

7.19 You should inspect the products when you receive them for defects or damage. Items delivered by courier which are clearly damaged on delivery must be signed for as such or refused and returned to us.

7.20 Where Goods have been damaged in transit but we are not immediately notified in accordance with Clause 7.10, please let us know within 24 hours. This does not apply to goods that were inspected on delivery. All such damaged Goods should be returned to us, should be in their original packaging (even if damaged) and must not be used or fitted (as appropriate). Please also provide a copy of your receipt and avoid attaching postage labels or similar to the packaging directly. Please wrap Goods to be returned first, before attaching labels.

7.21 If we have dispatched an incorrect item, if you wish we will make an exchange and pay agreed costs of returning the item. For large or valuable items, please contact us in the first instance and we will arrange a courier instead where we feel this is appropriate.

7.22 Non-delivery of an Order should be reported to us as soon as possible so that we can try and remedy the situation without undue delay. Please let us know if you have not received your Order within 3 working days of the date of dispatch so that we can start investigating as soon as possible. Dispatch is confirmed by e-mail or phone. If an item is lost in transit, we may not dispatch a replacement immediately. Resent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted.

7.23 If we do not find any fault or defect then your cancellation and refund rights are limited to those set out also in Clauses 7.1 to 7.14 above though this does not affect your statutory rights and you will be charged 15% of the value of the order as a handling fee.

7.24 You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before returning them to us and where you have caused the damage as opposed to that damage being cause in delivery then we reserve our right to withhold that amount which may otherwise have been due to you.

7.25 If you return Goods either because you believe they are faulty or because you change your mind, we ask that Goods be accompanied by a form of proof of posting.

7.26 If your product develops a fault please contact the customer service number for the manufacturer, to arrange engineer visit to remedy any faults. If you are experiencing any issues with an item you have purchased within 30 days, we can offer a replacement or a refund however the item must be diagnosed and the fault must be confirmed by the manufacturer before we can proceed with a replacement or a refund.

7.27 If any faults occur after a 30-day period up to 6 months from delivery, then goods have to be repaired under warranty.  Any faults that occur after the 30 days months will have to be repaired under warranty. We will only provide a replacement or refund if the manufacturer confirms the appliance is beyond repair, or not covered by themselves due to any technicalities on outside. in which case we will require an uplift number which will allow us to provide a replacement or a refund in line with our terms and conditions. Please note, if RC models are found to be faulty, the faulty part will be replaced under warranty.